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Ledlenser products have an industry leading warranty that covers defects in manufacturing, up to 7 years with registration. Most of our lights have a standard warranty period of 2 years which can be extended by a further 5 years with online registration. This warranty does not apply to all products which include but not exclusive to, our K-Series (key-ring range), Lite Wallet, Solidline and accessories. Please check specific product pages for more information*.
Steps to register your Ledlenser product and qualify for the 5 year warranty extension (7 years total):
You will need:
NOTE : PLEASE RETAIN PROOF OF PURCHASE AS THIS MAY BE REQUESTED DURING ANY SUBSEQUENT WARRANTY CLAIM.
Once you are confident that your Ledlenser qualifies for repair/replacement under the warranty time frame and conditions above, you have the option of taking it back to the store you purchased it from. Please note – retailers cannot replace your headlamp or torch in-store, they will need to send it back to us for assessment first. Before making any unnecessary trip a store please phone ahead and double check their returns procedure.
Once you are confident that your Ledlenser qualifies for repair/replacement under the warranty time frame and conditions above, you also have the option of sending it back to us directly. You must enusre that you contact firstname.lastname@example.org
to obtain a warranty form before returning any product. The Ledlenser manufacturer’s warranty requires the faulty product to be returned by the customer. The cost of the return shall be at the customer’s expense with the repaired or replaced product sent out free of charge.
Ledlenser products have an industry-leading warranty that covers defects in manufacturing. The time periods for the warranty are below.
Rechargeable Ledlenser headlamps and torches should be stored with at least 40-60% charge. When storing for long periods, they should be recharged at least once every 3 months. This will assist with prolonging the life and performance of the batteries.
When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.
For cleaning, please use a dry, lint-free, clean cloth. If salt water is spilled on the lamp, it must be removed entirely and immediately with such a cloth.
We highly recommend using only high quality batteries manufactured by well-known global brands. Ledlenser products have a high output, and therefore require quality batteries to function properly.
*Warranty period for online registration on our homepage seven years, otherwise two years. The warranty is valid worldwide and in addition to the legal warranty rights. It extends to material defects and processing errors. We grant a deviating warranty period of 24 months for the perfect function of batteries. Excluded from the warranty are the products of the "Solidline", the Lite Wallet ®, the Powercase, Ledlenser K-Series (except K3), accessories as well as defects of batteries, holsters, bags, remote switches, colour filters, embossing and surface coatings. Guarantor is:Ledlenser GmbH & Co.KGKronenstr. 5-742699 SolingenGermanyFurther information here.