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Service & Warranty

Ledlenser products have an industry leading warranty that covers defects in manufacturing, up to 7 years with registration. Most of our lights have a standard warranty period of 2 years which can be extended by a further 5 years with online registration. This warranty does not apply to all products which include but not exclusive to, our K-Series (key-ring range), Lite Wallet, Solidline and accessories. Please check specific product pages for more information*.

Steps to register your Ledlenser product and qualify for the 5 year warranty extension (7 years total):

You will need:

  • Access to the internet
  • Serial number of the Ledlenser product (found on the product itself)
  1. Go to www.ledlenser.com/en/fundamentals/product-registration
    From there, you will be taken to a web page where you can start the process of registering the product.
  2. The first step is to enter the product details into the required fields: serial number (which can be found on the product itself), and the date of purchase. There is also an optional field for where the product was purchased.
  3. Once these details are entered, you need to click ‘more’ to go to the next step.
  4. The second step requires contact details to be completed: name, address, and email fields are all compulsory. There are also two tick boxes. The first box, allowing personal details to be saved and processed, is compulsory for the registration to be completed.
  5. The ‘conclude registration’ button then needs to be clicked for the details to be submitted and the registration be complete.
  6. After successful registration, you will receive a confirmation email.

NOTE : PLEASE RETAIN PROOF OF PURCHASE AS THIS MAY BE REQUESTED DURING ANY SUBSEQUENT WARRANTY CLAIM. 

Conditions of Warranty

  • You are the original owner of the torch/headlamp
  • The product was purchased from an authorised Ledlenser reseller and you can show proof of purchase if requested
  • The product is within the warranty period (see above) and meets the warranty criteria below
  • The product is genuine Ledlenser as determined by its unique serial number (email support@ledlenser.co.uk the serial number on your light to authenticate)

What is covered

  • Manufacturing faults or defects

What is not covered?

  • General wear and tear
  • Misuse or abuse
  • Unauthorised and/or unreasonable use
  • Alterations
  • Pouches, cases, accessories, engraving or colour finishes
  • Declining rechargeable battery performance that has occurred over time
  • Issues caused by leaking batteries

How to get your Ledlenser light repaired/replaced

Option 1: Take it back to the retailer

Once you are confident that your Ledlenser qualifies for repair/replacement under the warranty time frame and conditions above, you have the option of taking it back to the store you purchased it from. Please note – retailers cannot replace your headlamp or torch in-store, they will need to send it back to us for assessment first. Before making any unnecessary trip a store please phone ahead and double check their returns procedure.

Send it back to us directly

Once you are confident that your Ledlenser qualifies for repair/replacement under the warranty time frame and conditions above, you also have the option of sending it back to us directly. You must enusre that you contact support@ledlenser.co.uk to obtain a warranty form before returning any product. The Ledlenser manufacturer’s warranty requires the faulty product to be returned by the customer. The cost of the return shall be at the customer’s expense with the repaired or replaced product sent out free of charge.

Maintenance Tips

Ledlenser products have an industry-leading warranty that covers defects in manufacturing. The time periods for the warranty are below.

Storing Rechargeable Models

Rechargeable Ledlenser headlamps and torches should be stored with at least 40-60% charge. When storing for long periods, they should be recharged at least once every 3 months. This will assist with prolonging the life and performance of the batteries.

Storing Non-Rechargeable Models

When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.

Cleaning your Ledlenser

For cleaning, please use a dry, lint-free, clean cloth. If salt water is spilled on the lamp, it must be removed entirely and immediately with such a cloth.

Choose your Battery Wisely

We highly recommend using only high quality batteries manufactured by well-known global brands. Ledlenser products have a high output, and therefore require quality batteries to function properly.

*Warranty period for online registration on our homepage seven years, otherwise two years. The warranty is valid worldwide and in addition to the legal warranty rights. It extends to material defects and processing errors. We grant a deviating warranty period of 24 months for the perfect function of batteries. Excluded from the warranty are the products of the "Solidline", the Lite Wallet ®, the Powercase, Ledlenser K-Series (except K3), accessories as well as defects of batteries, holsters, bags, remote switches, colour filters, embossing and surface coatings.
Guarantor is:
Ledlenser GmbH & Co.KG
Kronenstr. 5-7
42699
Solingen
Germany

Further information
here.