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Frequently Asked Questions

I have placed an order, when can I expect delivery?

We endeavour to dispatch all orders on the same working day if placed before 12 noon. You can expect delivery of your order within 1-3 business days within the UK, or 5-10 days for the Republic of Ireland.
A next day service is offered at checkout for orders placed before 12 noon.
Further delivery information can be found here .

Why should I buy a Ledlenser light?

Simply put, Ledlenser torches combine precision German engineering, state-of-the-art technologies and the finest materials to deliver flawless illumination. Ledlenser is internationally recognised as a world leader in portable lighting solutions. At the heart of most of our torches and headlamps is a lens/reflector optic called the Advanced Focus System (AFS). The Advanced Focus System has been developed and patented by Ledlenser. Many have tried to emulate it and many have failed to match this patented technology. Ledlenser backs it’s lights with a 2+5 warranty for complete peace of mind – a two year standard warranty plus five years extension available by simply registering your Ledlenser light purchase online.

Do you offer a discount for those in the service industry such as NHS or blue light responders?

Yes, we do offer a discount for those who work in the blue light industry. Please email us at for further information.

I have an issue with my Ledlenser torch or head lamp. How do I find out if it qualifies for repair or replacement under the Ledlenser warranty?

We have information about the Ledlenser warranty (what it covers, timeframe, and more) on our Ledlenser Warranty Information page here .

I am having trouble registering my Ledlenser for the 7 year warranty. Can you help?

Find step-by-step instructions for registering your Ledlenser product here.

My Ledlenser is not working correctly. Are there any quick fixes I can try?

Make sure that you check that the batteries are not flat and replace if necessary. Also ensure that if your light has a Transport Lock feature, then this is not activated (see your torch manual for activation / deactivation instructions.

I have a rechargeable model that I won't be using for a few months. How should I store it?

Rechargeable Ledlenser headlamps and torches should be stored with at least 40-60% charge. When storing for long periods, they should be recharged at least once every 3 months. This will assist with prolonging the life and performance of the batteries.

I have a non-rechargeable model that I won't be using for a few months. Should I take the batteries out?

When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.

What do I do if my alkaline battery leaks and damages my torch/headlamp?

Ledlenser’s warranty does not cover damages from battery leakage. However, many of the brand name battery manufacturers do warrant their batteries and the devices powered by them. When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.

How does Ledlenser measure and report its lighting specifications?

Ledlenser lights are measured in lumens. Ledlenser uses ANSI/FL1 standards as published by the National Electrical Manufacturers Association (NEMA). To date, this is the only industry-wide, agreed-upon standard of measurement.

Do you offer engraving on my Ledlenser product?

Currently we only offer engraving for corporate orders. Unfortunately we cannot perform engraving on a individual basis. If you require more information, please contact us at .

How do I choose the right Ledlenser product for me?

Ledlenser has an extensive range of products, which means that while there is the right product for everyone, the choice can appear overwhelming! Factors you should think about when choosing the right torch or headlamp for you is the amount of you what you want to use it for (eg if you are using it around water then you should look closely at the waterproof ratings), what feature is most important (e.g. brightness, beam range or battery life) and how much you want to spend. If you have any questions about choosing the right model please feel free to reach out to us via the contact form on this website or on our social media pages Facebook, Twitter and Instagram.