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To start the return process for your order, please enter your email address or phone number and the order number below.
If you would like to return your online purchase, please ensure the item is in its original condition - unused, in original packaging with the original tags still attached.
Free items/gifts and personalised/engraved items are not eligible for exchange or return for change of mind.
If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.
We strongly recommend using our return service as we are not liable if your return is lost in transit using any other method. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address. If you cannot provide this information, we will not be held accountable for any losses.
If you need to exchange your purchase for another product, please state your requested item on the returns form. Once we receive your return, please allow up to 10 business days for your exchange request to be processed and a further 3-5 business days for delivery. If you request to to exchange your purchase for a different product value (higher or lower than original purchase), we will contact you to arrange a payment or refund the difference. If you have any other queries, please contact our online team via email at webstore@ledlenser.co.uk.
If you require your order to be exchanged urgently, we recommend re-purchasing to avoid missing out on the stock, you will receive your item sooner and can return your original purchase for refund instead.
To be eligible for exchange, your item must be unused and in the same resalable condition that you received it. It must also be in the original packaging with any original tags attached. If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your exchange.
We take the utmost care in ensuring our goods are of high quality. However, if for any reason you find that our products are faulty or unsatisfactory, your item arrives damaged, or you did not receive what you ordered, we will make every effort to resolve any issues.
To make a warranty claim for an item that you have purchased that you deem faulty, please click here.
Online purchases claimed as faulty will need to be sent back to us for an official assessment by the Ledlenser UK warranty team. You do not need to retain the original packaging nor does the item need to be in resalable condition if you have found it to have a minor or major fault.
For website help and order queries including delivery, please contact our online team at webstore@ledlenser.co.ukFor product and warranty queries, please contact our product support team at support@ledlenser.co.uk.
You can return items from your order within 30 days of receiving your order, as long as the item(s) are in their original condition or stated as faulty.
Free gifts, personalised/engraved items are not eligible for exchange or return for change of mind.
