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EXCHANGES AND RETURNS:
This policy applies to products purchased from the website www.ledlenser.co.uk/
You may exchange or return any item as a change of mind* within 30 days of receiving the item, if the item is in its original condition - unused, in original packaging with the original tags still attached.
If you need to exchange your purchase for another product of the same value please state your request on the returns form. Once we receive your return, please allow up to 5 business days for your order to be processed and a further 3-5 business days* for delivery. If you have any other queries or want to exchange your purchase for a different product value (higher or lower than original purchase), please contact our online team via email here.
You will be responsible for shipping and handling charges for any exchanges. If you require your order to be changed urgently, we recommend repurchasing to avoid missing out on the stock, and so you will receive your item sooner and then return your original purchase for credit or refund instead.
To be eligible for exchange for change of mind*, your item must be unused and in the same resalable condition that you received it. It must also be in the original packaging with any original tags attached. If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your exchange. Personalised/engraved items are not eligible for exchange or return for change of mind.
If you would like to return your purchase for any reason, we will gladly accept exchanges or returns if the item is in its original condition - unused, in original packaging with the original tags still attached. Personalised/engraved items are not eligible for exchange or return for change of mind.
If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.
We recommend sending return parcels via registered post as we are not liable if your return is lost in transit. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, we will not be held accountable for any losses.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take the utmost care in ensuring our goods are of high quality. However, if for any reason you find that our products are faulty or unsatisfactory, your item arrives damaged, or you did not receive what you ordered, we will be determined to resolve any issues to satisfy our customers.
To make a warranty claim for an item that you have purchased that you deem faulty, please click here
Online purchases claimed as faulty will need to be sent back to us for an official assessment by the Ledlenser UK warranty team. You do not need to retain the original packaging nor does the item need to be in resalable condition if you have found it to have a minor or major fault.
If your order is delivered with incorrect items, or items have been damaged in transit, please contact our online team here.
WHO PAYS FOR RETURN SHIPPING?
You, the customer, are responsible for the cost of return delivery charges to us for the change of mind* returns or exchanges; however, we will ship the item back to you for free. Shipping costs are non-refundable and will not be reimbursed. If your item is deemed to have a minor or major fault, a return postage label will be issued by us at no cost to you.
The goods are your responsibility until they reach our warehouse, so make sure your return is packaged well and won't get damaged in transit.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by Ledlenser please allow up to 5-10 business days for your refund to be processed back to your account. All refunds will be paid back into the original payment account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
For website help and order queries including delivery, please contact our online team here.For all product and warranty queries, please contact our product support team
*Change of mind refers to a purchase where you received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.