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Please allow 5-10 business days for your exchange or refund to be processed once it is received by us.
This policy applies to products purchased from our website www.ledlenser.co.uk/
Download your Return Form here:Online Order Return Form (PDF)
You may exchange or return any item within 30 days of receiving the item, as long the item is in its original condition - unused, in original packaging with the original tags still attached or stated as faulty. We do not provide free return labels, the cost of return is the responsibility of the customer. Please return your order to: Ledlenser UK Returns Kingswick House Kingswick Drive Sunninghill SL5 7BH
If you would like to return your online purchase, please ensure the item is in its original condition - unused, in original packaging with the original tags still attached.
Personalised/engraved items are not eligible for exchange or return for change of mind.
If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.
We recommend sending return parcels via registered post as we are not liable if your return is lost in transit. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, we will not be held accountable for any losses.
Once your goods have been received by Ledlenser, please allow up to 5-10 business days for your refund to be processed back to your account. All refunds will be paid back into the original payment account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.
If you need to exchange your purchase for another product, please state your requested item on the returns form. Once we receive your return, please allow up to 5 business days for your order to be processed and a further 3-5 business days* for delivery. If you request to to exchange your purchase for a different product value (higher or lower than original purchase), we will contact you to arrange a payment or refund the difference. If you have any other queries, please contact our online team via email here.
You will be responsible for shipping and handling charges for any exchanges. If you require your order to be changed urgently, we recommend re-purchasing to avoid missing out on the stock, you will receive your item sooner and can return your original purchase for credit or refund instead.
To be eligible for exchange, your item must be unused and in the same resalable condition that you received it. It must also be in the original packaging with any original tags attached. If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your exchange.
We take the utmost care in ensuring our goods are of high quality. However, if for any reason you find that our products are faulty or unsatisfactory, your item arrives damaged, or you did not receive what you ordered, we will make every effort to resolve any issues.
To make a warranty claim for an item that you have purchased that you deem faulty, please click here .
Online purchases claimed as faulty will need to be sent back to us for an official assessment by the Ledlenser UK warranty team. You do not need to retain the original packaging nor does the item need to be in resalable condition if you have found it to have a minor or major fault.
If your order is delivered with incorrect items, or items have been damaged in transit, please contact our online team here.
For website help and order queries including delivery, please contact our online team here . Or email webstore@ledlenser.co.ukFor product and warranty queries, please contact our product support team here. Or email support@ledlenser.co.uk.
